How to divert telephone calls to the service

Each new client is welcomed to our service with their own, unique telephone answering number that we provide. This number can be given to your clients direct to call in on, however, the vast majority of our clients choose to divert their existing office number to us.

You choose when to use us

As most of our clients divert their telephone calls to us, it means that they are in control of when they are using their telephone answering service. Some choose to send all calls through, some when they are on lunch and some when they are otherwise engaged: our staff are always ready for your calls.

Diverting on a BT line:

Call Divert on all calls:

  • SET CALL DIVERSION: *21* [enter telephone answering number] #
  • CHECK CALL DIVERSION: *#21#
  • CANCEL CALL DIVERSION: #21#

Call Divert on no reply:

  • SET DIVERSION ON NO REPLY: *61* [telephone answering number] #
  • CHECK DIVERSION ON NO REPLY: *#61#
  • CANCEL DIVERSION ON NO REPLY: #61#

Call Divert on busy:

  • SET DIVERSION ON BUSY: *67* [telephone answering number] #
  • CHECK DIVERSION ON BUSY: *#67#
  • CANCEL DIVERSION ON BUSY: #67#

Call Divert on no reply or busy:

  • SET DIVERSION ON NO REPLY & BUSY: *66* [telephone answering number] #
  • CHECK DIVERSION ON NO REPLY & BUSY: *#66#
  • CANCEL DIVERSION ON NO REPLY & BUSY: #66#

Diverting other lines:

If you do not have a BT line, or are having any difficulties in diverting your lines please call us on 0845 124 6000 and one of our advisors will be happy to help.