Telephone answering service clients
Over a thousand large and small businesses, from a huge range of industries and sectors across the UK, already trust eConnect with their calls. Below is just a small selection of the types of business using our service:
Lettings and Estate Agents
We currently have various lettings and estate agents in London, Birmingham, Leeds, Glasgow and Peterbourgh to name but a few.
Varying from sole traders to larger companies that receive upwards of 50 telephone calls a day, our operators are on hand to help.
For all our lettings and estate agents, time is of the essence in getting back to a potential landlord or tenant before they go elsewhere. Our service ensures that their business is always contactable even if they are out on a viewing or otherwise engaged.
Doctors and Physiotherapists
A number of our doctors are not physically based in an office at all and operate out of multiple surgerys.
They depend upon our operators to handle all incoming telephone calls and book appointments at the relevant surgery via an online diary so that the data is viewed in real time.
Urgent messages, such as last minute cancellations, are sent as a txt message as our clients could be in a consultation and unable to accept transfers.
We have various solicitors using our service throughout the UK, the largest of which uses our service purely as an overflow from their main reception.
We professionally greet callers and then take details such as name, number and any reference numbers as instructed.
Our clients tell us how we are to handle calls, some wish to be informed by txt of a new enquiry and others prefer that the call is transferred to a particular person or department.
We answer calls for a motorcycle helmet retailer, a water filter retailer, a pole dance party organizer, a natural health retailer, insurance companies, a first aid product supplier, a window cleaning product supplier and many more. All of which are based solely online and depend upon our telephone answering service to take orders, answer customers questions and arrange callbacks if required.
For many of our online clients they require our service in order to give the impression of a larger business.
Plumbers, Carpenters and other Tradesmen
The vast majority of the tradesmen who use our service are sole traders who, rather than miss a call as they are hard at work, use us to ensure that no potential business is lost.
Our telephone answering service means that callers aren’t met with a voicemail but speak with a human being who sees that their enquiry is dealt with quickly and professionally.
Many of our tradesmen are amazed at the increase in business during their free trial period purely because their callers aren’t hanging up on the voicemail and going to the next entry in the phonebook.